CHRISTUS St. Michael Receives 2019 MAP Award for High Performance

CHRISTUS St. Michael Health System has been awarded the 2019 MAP Award for High Performance in Revenue Cycle at the Healthcare Financial Management Association's (HFMA) Annual Conference. CHRISTUS St. Michael was one of only 20 organizations across the country to earn this award.

The organizations include three integrated delivery systems, three health systems, seven individual hospitals, one critical access hospital and six physician practices recognized with this prestigious award.

According to a press release, “This prestigious award is a true reflection of dedication and teamwork and exemplifies why CHRISTUS St. Michael Health System, a 100 Top Hospital in the nation, is a great place to receive care and to work,” said Glen Boles, FACHE, CHFP, Vice President and Chief Financial Officer, CHRISTUS St. Michael Health System.

HFMA’s MAP Award for High Performance in Revenue Cycle recognizes providers that have excelled in meeting industry standard revenue cycle benchmarks (MAP Keys^®), implemented the patient-centered recommendations and best practices embodied in HFMA’s Healthcare Dollars & Sense^® initiatives, and achieved outstanding patient satisfaction. Award recipients are acknowledged as industry leaders and share proven strategies with their colleagues.

“Consumers expect more from their financial experience in health care these days, and rightfully so,” said HFMA President and CEO Joseph J. Fifer, FHFMA, CPA. “Our award winners have achieved excellence in revenue cycle by valuing patients in their role as health care consumers and shaping the financial experience accordingly. Congratulations to all of the 2019 High Performance winners.”

“This award demonstrates our ongoing efforts to ensure we provide quality care at every level of the health care process,” explained Boles. “We have worked diligently to verify insurance and educate patients in regard to financial responsibility prior to services being provided. We also strive to offer our patients payment plan options to align with their ability to pay within realistic payment plans as part of our mission to extend the healing ministry of Jesus Christ.”

Ryan Thompson, Senior Vice President of Revenue Cycle, CHRISTUS Health agrees, “As ‘One CHRISTUS,’ we tap into the talents of every Associate available, every asset and every department that can assist us in our journey to create a culture of excellence.”