I know you have that big fat winning lottery ticket burning a hole in your pocket but the Texas Lottery Claim Centers have been closed due to the "Rona" right? Well, worry no more, the plan is to reopen the claim centers, by appointment only, on June 1. 

As the Texas Lottery Commission prepares to reopen its claim centers on an appointment-only basis to prize claimants on Monday, June 1, 2020, the agency has issued instructions for requesting an appointment and details on health and safety precautions that will be in place.

Players who wish to claim a lottery prize at a claim center must request an appointment online at www.txlottery.org/appointment or by calling 800-375-6886. Prize claimants will be required to provide their full name, phone number and preferred claim center location at which to complete their prize claim process. Walk-in claims will not be accepted and unscheduled claimants will not be admitted into any Texas Lottery facility. The claim centers will operate under this method for an undetermined period of time and until further notice.

After an appointment request has been submitted, the Texas Lottery will call the claimant to schedule a date and time for processing their claim. Once an appointment is scheduled, a claimant should prepare to bring proper identification, the winning ticket(s) and a completed claim form(s) to their appointment.

To protect the health and safety of both lottery employees and claimants, recommended cleaning guidelines will be followed at each claim center and lottery staff will be wearing personal protective equipment, including face coverings and gloves. The Texas Lottery strongly encourages all claimants to wear a cloth face covering or non-medical grade face mask during each appointment and to review the information at https://www.dshs.texas.gov/coronavirus/ prior to arriving at their scheduled appointment. In addition, each claim center location may have venue-specific guidelines for maintaining social distancing while on the premises.

As a reminder, prizes of $599 or less may continue to be paid by any Texas Lottery® retailer and all winning scratch and draw game ticket prizes of up to $5 million may continue to be claimed via mail.

For additional information, and for mail-in claim forms, please visit our website: https://www.txlottery.org/export/sites/lottery/Winners/Claim_Your_Prize/index.html.

All Lotto Texas®, Powerball® and Mega Millions® grand or jackpot prizes regardless of the amount, all prizes paid out in annuity payments, and any prize greater than $5 million will continue to be processed by appointment only at the Texas Lottery Commission headquarters in Austin.


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