Contact Us

Two Out of Three People Have Walked Out of a Store Because of Bad Customer Service

photo from

The next time you’re at a store and realize you’ve been waiting for a salesperson FOREVER… just know EVERYONE’S been there.

According to a new survey by “Consumer Reports”, two out of three people say they’ve walked out of a store because of bad customer service in the past year alone.

Two-thirds have also hung up during a customer support call because they were stuck on hold or not getting the help they needed.

But when it comes to in-store complaints, people say RUDE or pushy salespeople are actually worse than no salespeople at all.

The thing people complain about the least are long lines at the register.

On the phone, the biggest complaint by far is how hard it is to get an actual human on the phone.

The thing that gets the fewest complaints is… a company that has bad taste in its hold music.

(PR Newswire)

(Some of the very worst customer service I’ve seen locally is a chain drugstore that rhymes with… um…. Walgreens. Given the numbers on this study, I just KNOW you have some customer service stories to share.)

Best of The Eagle

Recommended for You

Best of the Web

Leave a Comment

It appears that you already have an account created within our VIP network of sites on . To keep your personal information safe, we need to verify that it's really you. To activate your account, please confirm your password. When you have confirmed your password, you will be able to log in through Facebook on both sites.

Forgot your password?

*Please note that your prizes and activities will not be shared between programs within our VIP network.

It appears that you already have an account on this site associated with . To connect your existing account just click on the account activation button below. You will maintain your existing VIP profile. After you do this, you will be able to always log in to using your original account information.

*Please note that your prizes and activities will not be shared between programs within our VIP network.

Please fill out the information below to help us provide you a better experience.

(Forgot your password?)

Not a member? Sign up here

Sign up for Eagle VIP Club quickly by connecting your Facebook account. It's just as secure and no password to remember!

Sign up to have exclusive Eagle VIP Club contests, events, coupons, presales, and much more delivered to you for FREE.